FAQs

Frequently Asked Questions

Why Choose SIMHUB.PRO?

We understand that every millisecond and every detail counts.

  • Expert-Vetted Gear: We only stock equipment that meets the highest standards for performance, realism, and durability.
  • Fast, Reliable Shipping: We get your gear to you quickly and securely across Europe, the UK, and the UAE.
  • Flexible Payments & Easy Returns: Pay your way and enjoy peace of mind with our straightforward return policy.
  • Dedicated Support: Have a question about compatibility or setup? Our team of experts is ready to help you build the rig.
  • Worldwide Shipping Inquiry: Don't see your country at checkout? Reply to this email, and our team will explore custom shipping options for you.
Where are you located?

We are based in Poland Warsaw. Our strategic location allows us to offer efficient and fast shipping to customers across Europe and around the globe.

How do I place an order?

Simply browse our product catalog, add the items you wish to purchase to your cart, and proceed to our secure checkout. You'll be guided through the steps to provide your shipping information and payment details. You will receive an order confirmation email once your purchase is complete.

What payment methods are available for placing an order?

We accept various payment methods to make shopping convenient for our customers.
Currently, the following options are available:

  • Apple Pay
  • Google Pay
  • Credit and debit cards
  • USDC (Crypto)
  • Bancontact
  • Blik
  • Bank transfer

...and many others local payment methods.

You will find all available options in the checkout.

Are the prices on your store inclusive of VAT?

Yes, for all customers within the European Union, the prices displayed are final and include VAT.

For customers outside the EU, VAT is not applied to the order. Please be aware that you will be responsible for any import duties, customs fees, or local taxes your country may impose.

How can I make a VAT-exempt purchase?

To make a VAT-exempt purchase, please send the following information to our email address sales@simhub.pro:

Your company name
Your VAT identification number
Your full billing address
A detailed order list
Once we receive this information, we will verify your VAT exemption status and process your order accordingly.

How much does shipping cost?

Shipping costs are calculated automatically at checkout based on the total weight of your order and your destination. We work with major carriers like DHL, UPS, Dachser to provide reliable and competitively priced shipping options.

What is the processing and shipping time for orders?

All orders placed and paid for in the SIMHUB.PRO Online Store are dispatched within 24 business hours of payment receipt.

With our warehouse located in Poland, delivery within the European Union is exceptionally fast. Customers in Poland typically receive their orders within 1-2 business days, while deliveries within the EU take approximately 3-5 business days.

Below are the estimated delivery timeframes in more detail:

  • Austria - 2 days
  • Belgium - 2-3 days
  • Bulgaria - 5 days
  • Croatia - 4-5 days
  • Cyprus - 10-12 days
  • Czechia - 2 days
  • Denmark - 3-4 days
  • Estonia - 3-4 days
  • Finland - 4-5 days
  • France - 4 days
  • Greece - 7-8 days
  • Spain - 3-4 days
  • Netherlands - 2 days
  • Ireland - 4 days
  • Lithuania - 2-3 days
  • Luxembourg - 3-4 days
  • Latvia - 2-3 days
  • Germany - 2 days
  • Portugal - 4-5 days
  • Romania - 4-5 days
  • Slovakia - 2 days
  • Slovenia - 4-5 days
  • Sweden - 3-4 days
  • Hungary - 2-3 days
  • Italy - 3-4 days

Rest of the World: 7-15 business days

You will receive a tracking number via email as soon as your order has been dispatched.

What do I need for a complete sim racing setup?

A great starter setup includes three core components:

Direct Drive Wheelbase & Steering Wheel: This is your force feedback motor and the wheel you hold.

Pedals: At minimum, you need a throttle and brake. A clutch is recommended for manual racing.

Mounting Solution: This can be a sturdy table clamp (for entry-level wheelbases) or a dedicated sim racing cockpit for stability and immersion.

From there, you can add accessories like a manual shifter, a handbrake, or a button box.

What warranty is provided with the products?

All products sold on SIMHUB.PRO come with a full manufacturer warranty, which is 24 months.

If you experience an issue with a product, we will assist you in the warranty claim process. Please fill out the Warranty Form on our website to begin.