FAQ

SIMHUB.PRO is your dedicated online store for high-quality, professional-grade sim racing equipment. We provide top-tier hardware, including wheelbases, pedals, shifters, cockpits, and accessories, to help both aspiring and Pro sim racers build their ultimate setup and achieve peak performance.

We are based in Poland Warsaw. Our strategic location allows us to offer efficient and fast shipping to customers across Europe and around the globe.

Simply browse our product catalog, add the items you wish to purchase to your cart, and proceed to our secure checkout. You'll be guided through the steps to provide your shipping information and payment details. You will receive an order confirmation email once your purchase is complete.

Yes, we offer free shipping:

Within the Poland – regardless of the order value.
For customers from European Union countries – for orders worth 350 euros or more.
Orders below this amount are fulfilled at attractive international shipping prices, and delivery takes place within 3-5 working days.

We accept various payment methods to make shopping convenient for our customers.
Currently, the following options are available:

- Apple Pay
- Google Pay
- Credit and debit cards
- Bank transfer

and many others...

You will find all available local payment methods in the checkout.

Yes, for all customers within the European Union, the prices displayed are final and include VAT. For customers outside the EU, VAT is not applied to your order. Please be aware that you will be responsible for any import duties, customs fees, or local taxes your country may impose.

To make a VAT-exempt purchase, please send the following information to our email address sales@simhub.pro:

• Your company name
• Your VAT identification number
• Your full billing address
• A detailed order list

Once we receive this information, we will verify your VAT exemption status and process your order accordingly.

Shipping costs are calculated automatically at checkout based on the total weight of your order and your destination. We work with major carriers like DHL, UPS to provide reliable and competitively priced shipping options.

All orders placed and paid for in the SIMHUB.PRO Online Store are dispatched within 24 business hours of payment receipt.

With our warehouse located in Poland, delivery within the European Union is exceptionally fast. Customers in Poland typically receive their orders within 1-2 business days, while deliveries within the EU take approximately 3-5 business days.

Below are the estimated delivery timeframes in more detail:

• Austria - 2 days
• Belgium - 2-3 days
• Bulgaria - 5 days
• Croatia - 4-5 days
• Cyprus - 10-12 days
• Czechia - 2 days
• Denmark - 3-4 days
• Estonia - 3-4 days
• Finland - 4-5 days
• France - 4 days
• Greece - 7-8 days
• Spain - 3-4 days
• Netherlands - 2 days
• Ireland - 4 days
• Lithuania - 2-3 days
• Luxembourg - 3-4 days
• Latvia - 2-3 days
• Germany - 2 days
• Portugal - 4-5 days
• Romania - 4-5 days
• Slovakia - 2 days
• Slovenia - 4-5 days
• Sweden - 3-4 days
• Hungary - 2-3 days
• Italy - 3-4 days
• Rest of the World: 7-15 business days

You will receive a tracking number via email as soon as your order has been dispatched.

A great starter setup includes three core components:

1. A Wheelbase & Steering Wheel: This is your force feedback motor and the wheel you hold.
2. A Pedal Set: At minimum, you need a throttle and brake. A clutch is recommended for manual racing.
3. A Mounting Solution: This can be a sturdy table clamp (for entry-level wheelbases) or a dedicated sim racing cockpit for stability and immersion.

From there, you can add accessories like a manual shifter, a handbrake, or a button box.

All products sold on SIMHUB.PRO come with a full warranty, which is 24 months. If you experience an issue with a product, we will assist you in the warranty claim process. Please fill out the Warranty Form on our website to begin.